SCOOTY24 OÜ, registration code 16674255 (hereinafter referred to as the Service Provider) and the client who places an order in the SCOOTY24 online store and identifies himself by entering his personal data in the order (hereinafter referred to as the Service User), have entered into this Agreement for the Use of the Online Store (hereinafter referred to as the Agreement about usage). By visiting the site SCOOTY24.EU (or other SCOOTY24 weshops), the user agrees to comply with the user conditions set out in this document. If you do not agree to these terms of use, please exit the website immediately. The materials on this site are protected by trademark and copyright law.

1. E-SHOP

        1.1 SCOOTY24 (hereinafter referred to as the Online Store) is an online store created by the provider through which goods are sold to the Service user.

        1.2 SCOOTY24 is a registered trademark owned by the Service Provider.

2. GENERAL PROVISIONS

        2.1. When regulating their relations, the parties to the agreement are guided by the Law of Obligations Act and other laws and other legal acts of the Republic of Estonia, as well as what is agreed in the Online Store Agreement.

        2.2. The Service Provider has the right to make changes to the offered service of the Online Store at any time.

        2.3. The Service Provider has the right to unilaterally change the terms of the user agreement without being obliged to notify the user of the Service in writing by e-mail.

3. PRODUCTS AND PURCHASE

        3.1 The goods presented in the online store are usually in stock. The availability of products displayed in the online store may not be accurate due to technical problems in the warehouse or in the programs of the online store.

        3.2 If the product is not available and the order cannot be fulfilled, an employee of the online store will contact the user and offer a possible new delivery date or replacement of the product with a similar product of the same price and quality, or return the money. The money will be returned to the user of the service immediately, but no later than within 14 days after placing the order.

       3.3 The product images shown are illustrative and may differ from the actual product. Product descriptions in the online store may be incomplete and contain unintentional errors.

        3.4 The goods offered in the online store are sold to both individuals and legal entities.

        3.5 The user of the service confirms that he is over 15 years old.

        3.6 The Service User selects the desired products and undertakes to enter the data required to place an order (last name, first name, contact phone number, e-mail address, delivery address, postal code) and pay for the products via the Internet Banking link, in cash or upon delivery by card, to based on a prepaid invoice, credit card or PayPal, or completes an installment payment request - payment methods available may vary for a specific product or shipping address.

        3.7 The user of the service undertakes, when placing an order, to provide reliable data necessary to complete the order. The Service Provider is not responsible for failure to execute an order due to incorrect data provided by the Service User or for any consequences arising from this.

        3.8 The sale occurs when the Service User sends an order through the Online Store website and pays for it.

        3.9 As a rule, an order placed in the online store is valid for 5 days. An unpaid order within 5 days may be canceled without notice. If the price of the goods changes during the period of placing an order and receiving payment for it, the online store may request the current price at the time of receipt of payment for the goods.

       3.10 SCOOTY24 OÜ reserves the right to cancel an order.

4. PRICES

        4.1. All prices in the online store are in euros.

        4.2. The service provider has the right to change the prices displayed in the online store at any time. In the event of a change in prices in the online store after the user of the service has made an order and paid for it, the service provider undertakes to deliver the relevant goods to the user at the prices in force at the time of the order, or provide the opportunity to cancel the order. The user of the Service has no right to demand compensation for the difference in price.

5. DELIVERY TIME AND TERMS OF DELIVERY

        5.1 As a rule, the delivery time of the goods is 1-5 business days from the receipt of payment. More detailed delivery times are indicated on the page of each specific product.

        5.2 Part of the goods is stored in our warehouse, part in the warehouses of partners.

        5.3 The user of the service has the right to choose the method of receiving the goods that suits him. All shipping methods are displayed at checkout.

        5.3.1 The Goods are delivered to the Service User by transport companies. The responsibility of SCOOTY24 for possible delays in delivery passes to the transport company from the moment the goods are handed over.

        5.4 If the user of the service has chosen a courier or a postal terminal as a delivery method, the goods will be delivered within 1-2 business days after dispatch. The client will be notified of the exception by email.

        5.5 The ordered goods will be transferred only upon presentation of an identity document to the user of the Service specified in the order. The transfer of goods to third parties occurs only upon agreement with the User of the Service.

6. ORDER WITHDRAWAL

        6.1 If the Service User wishes to withdraw from the contract after the order has been placed and before the Provider has fulfilled the contract, the Service User undertakes to notify the Service Provider in writing as soon as possible. The written notification must be sent to the e-mail address INFO@SCOOTY24.EU The e-mail must contain the number of the order you wish to cancel and the contact details of the Service user (name, surname, order date, contact phone number) must be added.

        6.2 If a request for withdrawal is submitted to the Service Provider after the Service Provider has fulfilled the contract, the withdrawal from the contract will take place in accordance with the chapter "Right of return" of the User Agreement of the online store.

        6.3 The Service Provider shall return the amount paid to the Service User immediately, but no later than within 14 days from the receipt of the notice of withdrawal from the contract.

        6.4 The money is transferred to the same current account from which it was received by the Service Provider.

7. RIGHT OF RETURN

        7.1 There is a 365-day right to return goods purchased from the online store (individuals only) (conditions and additional restrictions apply, see more about returns on this page).

        7.2 The returned product must be free from defects, complete, in original packaging and unused (read more HERE).

        7.3 The right of return does not apply to a product made to order or a product tailored to the needs of the customer, such as a custom scooter.

        7.4 In order to return a product, a notice of refusal must be sent to the email address INFO@SCOOTY24.EU.

        7.5 In the event of withdrawal from the contract, the consumer must immediately return the purchased product, but no later than within 14 days from the notification of withdrawal from the contract.

        7.6 Upon return, the money will be returned to the Service User without delay, but no later than within 14 days from the date of return of the goods.

        7.7 The money is transferred to the same current account from which it was received by the Service Provider.

        7.8 The user of the service undertakes to bear the costs of returning the goods, unless the returned goods do not correspond to the order of the consumer.

        7.9 The 365-day right of return does not apply to the following goods - products made taking into account the personal needs of the user of the Service, as well as audio and video recordings and computer programs, the case of which is opened by the user of the Service.

        7.10 If after the return of the goods it turns out that the goods do not meet the conditions set forth in paragraphs 7.1 - 7.4 of the User Agreement of the Online Store, the funds are not returned to the Service User in full (with saving up to 40% of the price of the goods, due to the loss of the original cost of the goods ). The buyer also has the right to keep the goods. If the returned goods remain in the warehouse of the Service Provider, the costs associated with the storage or return of the goods to the user of the service shall be borne by the user of the service.

        7.11 When returning, exchanging and sending goods under warranty, the buyer shall bear the transportation costs, unless the returned goods do not correspond to the consumer's order (read more HERE).

8. PROCEDURE FOR SUBMISSION OF CLAIMS

        8.1 Products sold in the online store are subject to a 2-year claim period

        8.2 Consideration of complaints is carried out in accordance with the terms of the guarantee, with the technical requirements for the operation of the goods and the requirements of other standards.

9. PERSONAL DATA AND THEIR USE

       For your privacy policy, please see our privacy policy.

10. RESPONSIBILITY

        10.1 The Service Provider is liable to the extent of the sale price of the product. The Service Provider is not responsible for damage caused by defective products, such as damage to property or information, loss of turnover or profit.

        10.2 The user of the service undertakes to use the service of the online store only in accordance with the law and on the basis of good practice.

        10.3 The Service User is responsible for the provision and maintenance of software data transmission systems for all devices requiring use, as well as other costs associated with the use of the Online Store Service.

        10.4 The user of the service is fully liable for damage caused to the service provider, other users of the service or third parties as a result of using the online store contrary to the terms of the user agreement of the online store and contrary to law or good practice.

11. DISPUTES

        11.1 Disagreements arising from the User Agreement of the online store between the user of the Service and the Service Provider are resolved in accordance with the current legislation of the Republic of Estonia. If no agreement is reached, the dispute will be settled in the Harju County Court.

        11.2 In case of disagreement, the Service User has the opportunity to file a complaint with the consumer complaints commission. In the event of any problems or disputes related to the service, the Service User agrees to first try to resolve the dispute informally by contacting SCOOTY24 OÜ.

12. TERMS OF USE

        12.1 The user of the Service is obliged to familiarize himself with the conditions set forth in the user agreement.

        12.2 When placing an order, by checking the box "I agree with the terms of use of the SCOOTY24 Online Store" in the appropriate window, the Service User confirms that he has read the terms of the User Agreement, understands them and agrees to the terms of the User Agreement.

13. FINAL PROVISIONS

License

Unless otherwise stated, SCOOTY24 OÜ owns all intellectual property rights presented on the SCOOTY24 page. All rights reserved.

Not allowed:

• Publish materials displayed on the SCOOTY24 website (text, images, videos, etc.) in other places.

• Sell, rent, or license this material.

• Copy page content.

• Distribute the content of SCOOTY24 website pages.

On some pages of this website, users can leave comments and exchange opinions/information. These comments do not reflect the views and opinions of SCOOTY24 OÜ, its representatives and/or affiliated companies. Comments reflect the views and opinions of the people who posted the post. SCOOTY24 OÜ is not responsible for the content of the comments appearing on the website, as well as for any material or moral damage arising from them.

SCOOTY24 OÜ reserves the right to monitor all comments and remove those that it deems inappropriate, offensive or in violation of the terms.

When visiting the page:

• You have the right to post comments on our website;

• You warrant that any comments you post do not infringe any intellectual property rights, copyrights, patents or trademarks of any third party;

• You warrant that your comments will not contain libelous, offensive, obscene or otherwise unlawful material;

• You agree not to use the right to comment to incite or promote commercial or illegal activity.

• You hereby grant SCOOTY24 OÜ an exclusive license to use, reproduce, edit and allow others to reproduce and edit your Comments in any form, format or medium.

Denial of responsibility

We do not guarantee that the information on this website is correct, complete or accurate. We also do not promise that the website will always be available or that the information on it will be updated.

If the information and/or services provided on the website are provided free of charge, we shall not be liable for any loss or damage.

Restrictions

Neither SCOOTY24 OÜ nor its suppliers are liable for any damage resulting from the use or inability to use materials on the SCOOTY24 OÜ website. This is even if SCOOTY24 OÜ or its authorized representative has been informed verbally or in writing of the possibility of damage.

Changes and bugs

Various errors may occur on the SCOOTY24 OÜ website. We are not responsible for the accuracy, completeness or up-to-dateness of the information on the site. We may change or delete information on the site at any time without notice. SCOOTY24 OÜ is under no obligation to keep the information on its website up to date.

Links to other sites

Our Service may contain links to third party websites or services. We do not control and are not responsible for the services, content or privacy practices of these websites. In accordance with this document, you also understand and agree that SCOOTY24 OÜ is not responsible, directly or indirectly, for any losses that may arise from the use of third-party websites.

We strongly encourage you to review the terms of service and privacy policies of any third party websites you visit.

Removing links from our site

If you find a link on our website that is inappropriate for any reason, you can contact us and let us know. We review and respond to requests to remove links within 5 business days, but we are under no obligation to remove links.

While we try to ensure that the information on our website is correct, we cannot guarantee its completeness or accuracy; we are also under no obligation to keep the website available or the materials on the website up to date.

Separation of provisions

If any provision of these Terms of Service is held to be invalid, that provision will be amended to be as appropriate as possible for its purpose, law and effect. All other provisions of the Terms of Service remain in full force and effect.

Waiver

Except as otherwise provided herein, the failure to exercise any right mentioned in this document does not mean that the same right cannot be exercised at a later date.

Suspension of access

In the event of a breach of the terms set forth in this document, we may immediately terminate your access to our page and services. In this case, we are not required to notify you. If access is suspended, you will immediately lose your right to use our services.

Contact

For questions, please contact us by email: INFO@SCOOTY24.EU.

SCOOTY24 OÜ reserves the right to change the terms of use of the website as necessary.

This agreement is valid from 04.08.2023.

Last modified: 08/04/2023

SCOOTY24 OÜ